1. What we collect

Your account: your email address, a password (stored only as a secure hash, never readable), and the username you choose. If you sign in with Google, Google tells us your email address and name. You confirm you are 18 or over. Comfort never asks for your date of birth: a star sign, if you add one, is one you pick.

Your profile: your username, photos and videos, the experiences you're into, the area you name (an area, never your home address), and anything you write about yourself. Comforters add a bio, city and the experiences they offer.

What you share: chat messages, photos, voice notes, videos, stories, Play videos, comments, posts in Vibes, rooms and Reconnect, and words you write about people you've met.

Checks you ask for: a Photo check selfie, or, for Comforters offering in-person experiences, a selfie and a photo of a government ID. Our team compares them by eye; no automated face matching is used. Both are stored privately, only the reviewing team can open them, and they are deleted as soon as they are reviewed. We keep only the result, and we never copy your ID number, name or date of birth.

Location: when you tap Show distance, your phone works out how far away someone's area is, and your location stays on your phone. The one exception is Panic: when you press it, your phone's location goes to Comfort's team and the loved ones you saved, through a private link, until you say you're safe.

Payments to creators: Comfort doesn't take payments. If you pay a creator, you pay them directly (through their own Kora account, their bank, or crypto). We keep the record of what you unlocked so you can watch it. A payment screenshot you upload is seen only by you and that creator, and by our team if either of you opens a dispute. Comfort money is play money: we keep its history, and it is never real money.

Your 3D avatar (optional): if you make one, the selfie you take is sent to Google's image service, which draws your avatar. You tick to agree first. Comfort never keeps the selfie; we keep only the avatar it makes, which you can replace or stop showing at any time.

Phone notifications: if you turn them on, we store the address your phone gives us for delivering them. Turn them off in Settings and it's deleted.

How Comfort is used: counts like how many people opened a page or picked an experience, so we can make Comfort better. These are totals, not a record of you. Profile views are counted without recording who viewed.

2. Who can see what

Everyone: a Comforter's public profile (username, bio, city, experiences, reviews, photos). Members' pages show their username, photos and videos.

Only the people in it: your chats, calls, view-once photos and close-friends stories. Calls are not recorded. If someone saves a photo during a call, the chat says so.

Only you: your Hanger (your own safety file; not even our team can open it), your notes, your saved items and your money history.

Comfort's team: our team does not read chats. When someone reports a message, a story, a video or a person, the team sees what was reported, so they can act on it. The team also reviews Play videos and profile pictures before or after they go public, and checks you asked for. Access to our systems is limited to the few people who run Comfort, and only for keeping it working and safe.

Never: your name, your email address, your exact location, or your phone number (unless you, as a Comforter, choose to show a contact number).

3. How your messages are protected

Everything between your phone and Comfort travels encrypted (HTTPS/TLS), so no one on your network or along the way can read it. Messages are stored on Comfort's servers so they reach you on any device and so a reported message can be checked. Comfort chats are not end-to-end encrypted, and we'll say so here until that changes.

You can make a chat's new messages disappear (after they're seen, after 24 hours or after 7 days), send view-once photos, unsend a message, mute or archive a chat, and turn on Private notifications so your lock screen never shows who or what.

4. Services that help us run Comfort

We share only what each one needs to do its job, and none of them may use your data for anything else:

• Vercel (hosting and media storage) and Turso (our database).
• Ably (live chat updates) and Cloudflare (calls).
• Resend (emails such as password resets, message emails and money emails).
• Google (if you sign in with Google), and Apple / Google push services (to deliver phone notifications).
• GIPHY (the words you search for GIFs).
• Kora (only if you pay a creator through their own Kora account).
• Anthropic (only the few words you type to make a party character, to turn them into a title).
• Google (only if you make a 3D avatar: the selfie you take for it, to draw it).

We do not sell or rent your personal information, and we don't show ads.

5. How long we keep it

Stories go after 24 hours. Disappearing messages go when their timer ends. Check selfies and ID photos go as soon as they're reviewed. Panic locations stop being shared when you say you're safe. Reconnect spaces close after 60 days. Everything else stays while your account is open, and goes when you delete it, except what we must keep by law or to deal with a report or dispute (kept only as long as needed).

6. Your rights

You can see and change your profile at any time, turn emails and notifications off, and ask us to delete your account. Wherever you live, you can ask us what we hold about you, ask us to correct or delete it, or object to how we use it. Write to hello@icomfortyou.com and we'll answer within 30 days.

If you're in Nigeria, you can also complain to the Nigeria Data Protection Commission; in the UK, to the Information Commissioner's Office; in the EU, to your local data protection authority.

7. Keeping it safe

Passwords are hashed, private photos and videos sit behind short-lived private links, creators' payment keys are sealed with encryption and never shown again, and sign-ins on other devices can be ended from Settings. Creators' videos carry the viewer's username while they play. No system is perfectly secure, but if something ever goes wrong with your data, we'll tell you and the regulator as the law requires.

8. Adults only

Comfort is for people 18 and over. If we learn an account belongs to someone younger, we close it and delete its data.

9. Cookies

We use only the cookies Comfort needs to keep you signed in, plus small settings saved on your own phone (like dark mode). No tracking or advertising cookies.

10. Changes and contact

If we change this policy in a way that matters, we'll tell you in Comfort before it applies. Questions: hello@icomfortyou.com. See also our Terms.